AirPower
AirPower Dashboard: Monitor Your Shopify Airtable Syncs
Read the AirPower dashboard: sync statuses, errors, weekly activity, and the controls to pause, turn off, reorder, or delete each Shopify Airtable sync.
Most stores run more than one sync. One copies the store into Airtable, another sends catalog edits back, and others handle orders or content.
Opening each sync to check on it takes time. A sync with errors can go unnoticed until a report looks wrong.
The AirPower dashboard shows every sync on one page. Each dashboard sync card shows the sync’s status, the data it moves, and anything that needs your attention.
At a glance
The strip at the top sums up all your syncs.
Syncs that need your attention
Appears when a sync needs something from you, such as 1 sync needs your attention. That covers errors, a stopped sync, a lost Airtable connection, a setup to finish, a free trial to start, or a sync paused by Airtable. Click Review to scroll to that sync’s card.
Right now
Shows the sync that is running, with its progress. When nothing runs, it shows Nothing is syncing.
Last 7 days
Counts the updates synced across all syncs, with one bar per day.
What a dashboard sync card shows
Each sync has its own card.
- Name: click it to open the sync page
- Route: the direction, the Airtable base, and the schedule, such as Real-time or When you click Sync now
- Status: what the sync is doing, in one sentence
- Syncing or Sending: the data types the sync moves
- Activity: the week’s count of updates or rows sent
On the right, a button appears when there is something to do, such as Sync now or Resume. Edit opens the sync page, and ⋯ opens the menu.
Sync statuses
The status explains what the sync is doing and what, if anything, you need to do.
Up to date
A Shopify to Airtable sync with nothing waiting. The card shows when the last change synced.
Ready
An Airtable to Shopify sync waiting for Sync now or its schedule. The card shows the last run.
Syncing
A run is in progress. Larger runs show a progress bar with a row count.
Scheduled
Changes are being collected and sync at the next scheduled time. Click Run now to sync them early.
Waiting to start
The sync has changes to move, and its run hasn’t started yet.
Needs attention
Some records failed. The card lists the newest errors.
Stopped by a problem
The sync stopped on a problem it can’t get past. The card says what happened.
Paused
You paused the sync. Click Resume to start it again.
Paused by Airtable
Your Airtable workspace used all of this month’s API requests. Click Resume once Airtable allows more, or upgrade your Airtable plan.
Can’t reach Airtable
AirPower lost access to your Airtable account. Click Reconnect Airtable.
Waiting for your trial
The sync is ready and starts when your free trial starts. Click Start free trial.
Finish setup
The sync has no Airtable base yet. Click Choose a base.
Off
The sync is turned off. Click Turn on to start it again.
Errors on a card
When records fail, the card shows Needs attention with the newest errors. Each error names the record and the reason. The record links to its Airtable row or its page in the Shopify admin.
Click See all errors to open the sync’s Errors tab. How to fix errors opens the sync errors guide.
Fix the cause, such as an empty cell that Shopify requires. An Airtable to Shopify sync tries the rows again on its next run. A Shopify to Airtable sync retries the records the next time they change in Shopify. To hide errors you’ve already fixed, open ⋯ and click Dismiss these errors.
Activity
Click Activity at the bottom of a card for the week’s details.
Shopify to Airtable
What changed this week lists the kinds of updates, such as Product updates and Stock changes. Updates per day shows the last seven days.
Airtable to Shopify
Shows Rows checked, Changed and sent to Shopify, and Skipped because nothing changed. Rows sent per day shows the last seven days.
Data that updates on demand
Shopify doesn’t announce changes to some data types, so they don’t update on their own. These are blog posts, pages, translations, payouts, and market and B2B prices.
When a Shopify to Airtable sync includes one of them, its card shows a note with a Download now menu. Pick a data type, or All of them, to download a fresh copy.
The ⋯ menu
The menu on each card holds the less frequent actions. Each item says what it does.
Download Shopify data
Shopify to Airtable only. Opens the sync’s Download data settings to refresh rows already in Airtable.
Copy trigger link
Airtable to Shopify only. Copies a link that starts the sync from another tool, the same as Sync now.
Dismiss these errors
Shows when the card has errors. Hides them once you’ve fixed the cause.
Pause
Stops the sync for now. See below.
Duplicate
Starts a new sync from these settings, in the same direction.
Cancel waiting changes
For Shopify to Airtable, the changes kept so far won’t reach Airtable. For Airtable to Shopify, runs that haven’t started are cancelled. Both clear the error list.
Turn off and Delete
Stop the sync. See below.
Pause, turn off, or delete a sync
Each one stops the sync in a different way.
Pause
A paused Shopify to Airtable sync keeps changes from Shopify and copies them when you resume. A paused Airtable to Shopify sync skips scheduled runs and Sync now. Click Resume on the card to continue.
Turn off
Stops syncing and stops keeping changes. Turned-off syncs move to a section at the bottom of the list, such as 1 sync turned off. Click Turn on to start again. Changes made while the sync was off aren’t included, so download the data to catch up.
Delete
Stops syncing and removes the sync from the list. Your Airtable base keeps its data. To bring a sync back, click the deleted syncs link at the bottom of the dashboard, such as 1 deleted sync, then click Restore.
The app asks you to confirm before it turns off or deletes a sync.
Find and reorder syncs
With three or more syncs, a Find a sync box appears above the list. Type part of a sync’s name to filter the cards.
To change the order of the cards:
- Click Reorder above the list
- Move each sync up or down with the arrow buttons
- Click Save order
Help and status
Get help at the top of the dashboard opens the help panel. It links to the help center and video guides, and it has a form to write to the team. The team replies within a business day and can set up a sync with you.
The bottom of the dashboard shows whether AirPower is running normally or slower than usual. It also links to deleted syncs, the help center, video guides, and release notes.
Related pages
Still stuck?
Email the team and tell us which store and which Airtable base you're working with.